Learning and Quality Enhancement Handbook (LQEH)
Academic Quality Service: academic quality experts collaborating with colleagues to ensure the University delivers a high quality experience for all students and that qualifications awarded are recognised as world class.
We are reviewing the Learning and Quality Enhancement Handbook (LQEH). We expect to update the information on this page in due course.
The Academic Regulations govern the academic quality and standards of ·¬ÇÑÉçÇø qualifications. The policies and processes in our Learning and Quality Enhancement Handbook (LQEH) provide quality assurance.
·¬ÇÑÉçÇø University is committed to providing students with a high-quality learning experience. We also ensure that qualification standards are set at appropriate levels.
Enhancement activities support the student experience and positive student outcomes. These activities take place at Institutional, Faculty, and Department level.
This page explains the University’s approach to quality assurance and enhancement. It also describes the University structures that support this work and the role of each structure.
Learning and Quality Handbook
Section-2 Approval for programme validation and review events
Appendix 2a Academic Provision Proposal Form
Appendix 2d Programme closure form
Appendix 2e Programme suspension form
Appendix 2f Existing collaborative programme at new site proposal form
Appendix 2g Addition of existing collaborative programme at existing collaborative site
Appendix 2i - Curriculum Business Case
Appendix 2j - Curriculum Business Case for collaborative partners
Section 3 Programme validation review and modifications
Guidance-3i The purpose of programme validation and programme review
Guidance 3iii-Documentation for a validation or review event
Guidance-3iv Validation and Review Guidance for Distance Education
Guidance-3v Roles and responsibilities of Panel Members
Guidance-3vi Student involvement in validation and review events
Guidance-3vii Equality, Diversity and inclusivity in the curriculum (Inclusive curriculum)
Guidance-3viii External Assessors – Criteria for Appointment and Fee Information
Guidance-3ix A guide for apprenticeship validation panels
Guidance 3xii Programme Leader
Guidance 3xiii Writing a programme specification / programme information form (PIF)
Guidance 3xiv 2031 Learning Framework Operationalising the Principles for Undergraduate Programmes
Guidance-3xvi Ethics in the curriculum
Guidance-3xvii Research Ethics
Guidance 3xviii Writing a module narrative / module information form (MIF)
Guidance 3xix Designing a module reading list for in-house, franchised & joint programmes
Guidance-3xx Designing a module reading list for validated programmes
Guidance 3xxi Guidance for the Design of Distance Education
Guidance-3xxii Academic Advising
Guidance-3xxv Non-Credit Bearing Courses (NCBCs)
Guidance-3xxvi Making changes to published information
Guidance 3xxvii - Glossary of 2031 Learning Framework Terms
Appendix 3b Overview document template
Appendix 3c Critical Review Document
Appendix 3d (In-house) Validation / Review report template
Appendix 3da (Full) Validation Review report template
Appendix 3e Confirmation of a validation or review
Appendix 3f Programme Specification
Appendix 3g External Assessor Appointment Form
Appendix 3h - no longer in use
Appendix 3i Resource Statement for a programme to be delivered at an overseas campus or partner site
Appendix 3j Apprenticeships standard mapping document
Appendix 3k - Programme Adjustment Form
Appendix 3l New module / module narrative template
Appendix 3m Programme handbook - in-house
Appendix 3n Programme handbook – Franchised
Appendix 3o Programme handbook – Joint
Appendix 3p Programme handbook – Validated
Appendix 3q Programme assessment schedule
Appendix 3r Programme change form
Appendix 3s Module change form
Appendix 3t- No longer in use
Appendix 3y Programme Team DE module validation sign off form
External Examiners (EEs) are central to the University’s quality assurance and enhancement processes. Every programme and module has an External Examiner. This requirement covers all FHEQ Levels and applies to in-house, campus, and partner provision.
The External Examiner Team sits within the Academic Quality Service (AQS). It has overall responsibility for the external examining process.
LQEH Section 4 explains the University’s external examiner process. It covers the nomination, appointment, induction, and right-to-work checks for EEs. The process applies to in-house, campus, and collaborative partner provision.
Guidance 4i, 4iii, 4iv, and 4v support staff who complete nomination forms for new External Examiners. Guidance 4ii explains what information should be sent to a new EE. Guidance 4vi covers the Assessment Conversation for Equity and Enhancement (ACEE). Guidance 4vii covers the student sample that the EE must review.
Appendix 4a is the template for nominating a new External Examiner. Appendices 4b, 4d, 4e, and 4f are annual report templates. In-house EEs and collaborative partner EEs should complete the appropriate template. Appendix 4c is a suggested guide for ACEE meetings with EEs.
Guidance 4i Criteria for approval of External Examiners for programmes
Guidance 4ii Checklist of documentation to go to External Examiner
Guidance-4v Arrangements for the Shadowing and Mentoring of External Examiners
Guidance 4vi Assessment Conversation for Equity and Enhancement (ACEE)
Guidance-4vii Student sample for review by External Examiner (EE)
Appendix 4a-In ·¬ÇÑÉçÇø University External Examiner Nomination Form – Taught Provision 2024/2025
Appendix 4b- External Examiners’ annual report template (Programme Assessment Board)
Appendix 4d External Examiner Report – Attendance at additional Programme Boards
Appendix 4e Chief External Examiners report
Appendix 4f- External Assessor’s Annual Report form
Section-5-Collaborations-With-Other-Institutions
Guidance 5i: Checklist for the development and launch of a collaborative programme
Guidance-5ii-Responsibilities-of-Link-Tutors
Guidance-5iii-The-Language-of-Tuition-and-or-Assessment
Guidance-5iv Collaborative Programmes Comparison Table
Guidance-5vi Operational Calendar for Link Tutors
Guidance 5vii Serious Problems and complaints procedure in collaborative partnerships
Guidance 5viii Programme Planning Leading to Dual Awards, Joint Awards or Double Degrees
Guidance 5ix Administrative and Operational Procedures for Collaborative Program
Guidance 5x Not in use
Guidance 5xi Not in use
Guidance-5xii Institutional Approval Visit Agenda
Guidance 5xiv Management of Dual Doctoral Research Programmes Procedure
Appendix 5a Institutional Approval Preliminary enquiries form
Appendix 5b institutional Approval Commentary Form
Appendix 5c Institutional Approval report template
Appendix 5d Institutional Re-Approval Commentary Form
Professional, Statutory and/or Regulatory Bodies (PSRBs) may accredit or recognise ·¬ÇÑÉçÇø University programmes.
This section explains the responsibilities and procedures for accreditation events and reviews. It also covers how outcomes are reported and recorded in the central register. The Assurance Committee oversees all PSRB accreditations.
Section 6 – Professional, statutory and or regulatory bodies
Educational Monitoring and Enhancement (EME) monitors and assures the quality of academic provision and the student experience.
EME involves analysis of relevant data and input from internal and external stakeholders. Evidence includes:
- admissions and enrolment
- student continuation and achievement
- cohort demographic characteristics
- graduate destinations
- student satisfaction
- External Examiner input
- student feedback.
EME applies to all taught provision at Hendon and overseas campuses. It also applies to collaborative partner provision. Collaborative Partners must complete Educational Monitoring and Enhancement Reports (EMERs) each year.
Each Faculty, Department, or School owns its EME activity. It reports this activity to the Faculty Quality Committees and the University Teaching and Learning Committee. AQS oversees the management and operation of the process. It also provides guidance where needed.
LQEH Section 7 explains how the EME and Collaborative Partner EME processes operate. It covers their purpose, format, stages, timescales, and deadlines.
Guidance 7i, 7ii, 7iii, and 7iv support collaborative partners completing EME and the EMER document. They explain how to complete the report and select evidence for suitable actions. They also provide an example of a completed EMER.
A standard EMER template is sent to each collaborative partner. Separate templates are available for partnerships that are closing.
Section 7 Educational Monitoring and Enhancement
Guidance 7i Writing Educational Monitoring and Enhancement Reports – Support for authors
Guidance 7ii Considering Data and Evidence
Guidance 7iii Example Completed Educational Monitoring and Enhancement Report
Guidance 7iv - Evidence Sources for Educational Monitoring and Enhancement
Appendix 7a Collaborative Validated Partner Educational Monitoring and Enhancement Report Template
The University may carry out internal audits and reviews to protect the quality of the student learning experience. The Assurance Committee commissions this work when required.
An internal audit may follow a standard review that identifies the need for further scrutiny. It may also respond to a specific concern raised within or outside the University.
Concerns about academic quality and standards can be raised outside the standard oversight and monitoring processes.
This section explains the processes for internal audits and reviews. It covers the use and selection of External Assessors. It also explains how to raise a concern about quality and standards.
Section 8 - Raising concerns and Internal audits
Appendix 8a - Raising a concern regarding quality and standards
·¬ÇÑÉçÇø University is committed to improving the experience of students across our global community.
Students must have opportunities to take part in quality assurance and enhancement processes. We aim to strengthen student voice processes and co-leadership across the global ·¬ÇÑÉçÇø community.
Section 9 explains the main ways students can engage in quality assurance and enhancement. It covers student surveys, representation, requirements, and expectations. These arrangements apply to Hendon, Overseas Campuses, and Collaborative partners.
Section 9 - Student Engagement in Quality Assurance and Enhancement
Section 9a Student representation
Section 9c Student Engagement for Collaborative Partners
Appendix 9a Student Voice Leader role descriptor
Appendix 9b Programme Voice Group Operational procedures
Appendix 9c Principles of Student Voice in the Student Voice Cycle
Appendix 9d Programme Voice Group TOR and membership 2023-24
Appendix 9e Programme Voice Group Chair role descriptor
Appendix 9f Programme Voice Group Officer role descriptor
Appendix 9g Programme Voice Group Code of conduct
Appendix 9h Student Voice Leader Code of conduct
Appendix 9i Guide for hosting online / virtual meetings
Appendix 9j Student Surveys operational procedures
Section10 Approval monitoring and review of articulation agreements
Guidance 10i Recognition of category 1 institutions – evidence to be provided by the sponsor
Guidance 10iii Monitoring category 1 institutions
Guidance 10iv Link contacts role and responsibilities
Guidance10v Articulation mapping proforma programme level
Guidance 10vi Articulation mapping proforma module level
Appendix 10a Institutional recognition form
Appendix 10b Template for Articulation Agreements - Institution
Appendix 10c Template for articulating progression agreement
Appendix 10d Template for articulation agreement – awarding body
·¬ÇÑÉçÇø University must ensure that collaborative partners understand their obligations when promoting and marketing programmes awarded by the University.
This section explains the processes and approvals that collaborative partners must complete before marketing and promotion begin. We expect full compliance with all requirements of the Competition and Markets Authority (CMA). These requirements are also set out in this section.
·¬ÇÑÉçÇø University has campuses in London (Hendon), Dubai, and Mauritius. As a global institution, the University continues to consider opportunities for further overseas campuses. This section describes the rigorous process for establishing them.
Provision at overseas campuses must meet the same quality assurance and enhancement requirements as provision at our Hendon campus. Students at all our campuses can expect an equivalent high-quality learning experience. They will gain a UK qualification that is recognised globally.
LQEH Section 13 explains the process for establishing a new campus. The proposal must be submitted to the University Executive and Board of Governors. The process also covers the approval of programmes and student facilities. It sets out the continuing quality arrangements after the campus opens.
Guidance 13i and 13ii support the management of academic programmes and quality assurance and enhancement at overseas campuses.
Section 13 - Opening new ·¬ÇÑÉçÇø University overseas campuses
Guidance 13i Guidelines for working with ·¬ÇÑÉçÇø University Overseas campuses (Academic Programmes)
Guidance 13ii Review of the implementation of quality assurance and enhancement
·¬ÇÑÉçÇø University can recognise learning completed with another organisation and count it towards one of its awards. This may include:
- formal credit awarded by another UK or international higher education provider
- regulated qualifications, including those overseen by Ofqual
- learning completed in the workplace.
The University uses its academic credit framework to evaluate this learning. The framework assigns an appropriate number of credit points at a specific level.
Section 14 Accreditation of academic credit
Appendix 14a RPL Assessment plan template
Appendix14b Accreditation initial approval information form
Appendix14c Accreditation proposal form
Appendix14d Accreditation proposal assessment form
Appendix 14e Re-accreditation initial approval form
Appendix 14f Re-accreditation proposal form
Appendix 14g Re-accreditation proposal assessment form
Appendix 14h no longer in use
Procedural Guidance for Postgraduate Research Study 2024-25.pdf
Appendix 15a Supervisory record form
15b.1 – Review Stage 1 form (MPhil/PhD)
15b.2 – Review Stage 1 form (Professional Doctorates)
Appendix 15c Review Stage 2 form
Appendix 15d Writing up form (pre-2022 admission)
Appendix 15e Application for extension to candidature period (pre-2022 admission)
Appendix 15f Application of exam panel
Appendix 15g Candidate declaration form
Appendix 15i Preliminary examination form
The Record provides a comparable set of standardised information about undergraduate programmes. It helps prospective students make choices about Higher Education. The information is published on Discover Uni and provider websites.
·¬ÇÑÉçÇø University must submit Discover Uni data records to HESA through its submission system. Section 16 explains the required information and how the University collects the data.
Section 16 - Discover Uni guidance for staff